June 20, 2013

Indie RTW Ticket Review

Indie
In the latest version of the Around the World Airfare Report, we shopped prices for RTW plane tickets from nine different companies and rated each company based on three criteria:

  • Price: How much does it cost?
  • Service speed: How long does it take to get a bookable price?
  • Frustration factor: How frustrating is the process of building and pricing a multi-stop route?

Price

Here is how the cost of searching these routes on Indie compared to other companies for each of the three routes we searched:

  • Route 1: 3rd lowest price out of 9 options
  • Route 2: 4th lowest price out of 7 options
  • Route 3: Highest price out of 5 options

Service speed

Here is how the speed of searches compared to other companies we searched.

  • Route 1: Fastest out of 9
  • Route 2: Fastest out of 7
  • Route 3: Fastest out of 5

Frustration Factor

Using Indie provides a great deal of flexibility in terms of route, with no limits on stops and no rules regarding mileage, traveling in one direction, etc. Plus Indie is the only company capable of offering an immediate, online bookable price on trips more than 6 legs.

Booking can be made completely online or with an agent. If you don’t find the online searching/pricing engine easy to use, there is a phone number, online contact form, and live chat (but the live chat is not manned 24 hours/day; in fact, it’s not clear what hours they are available).

The process for making changes once you book your ticket is similar to all other companies specializing in multi-stop fares outside of the airline alliances.

If you have used Indie for your round the world trip, we want to hear from you. Leave a review below in the comments.

4.3/5 –
based on 1 reviews

One Response to Indie RTW Ticket Review

  1. says:

    I loved being able to try many different combinations, and see how my destinations and dates affected the price. The interface is user friendly and intuitive. The flexible dates option helped me save a great deal of money, and the customer service is outstanding! They helped me to choose better flights with better connections without any hassle. I would recommend this to anyone who likes to plan their trips and not just be taken for a ride.

    Overall 5 star rating Price 5 star rating Customer Service 5 star rating
    Date Flexibility 5 star rating Route Flexibility 5 star rating Search Options 5 star rating

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